(a) For delinquent and unpaid charges as specified in SMC 12.20.020;

(b) For the use of water and sewer utilities for purposes or properties other than that specified in the application;

(c) For vandalism of property of the city utility system;

(d) In case of vacation of the premises by the customer; provided, that an affidavit shall be submitted that the property is vacant of any residents including tenants;

(e) For the use of the utility lines in a manner which adversely affects the city’s service to its customers;

(f) For fraudulent or improper obtaining or use of utility service.

(a) The city shall send the owner and occupant of the premises, using addresses shown in the city utility records, written notice that water service to the property will be shut off on a date not less than 10 days thereafter unless the delinquencies are paid in full. The notice shall state that the owner and occupant of the premises have a right to a hearing before the mayor for the purposes of resolving disputed accounts. A request for such a hearing must be made not less than five days prior to the shutoff date. At the hearing the mayor is authorized to compromise and settle disputes in the interest of justice; provided, the mayor shall not be authorized to waive or reduce bills which are legitimately due, or to lend the city’s credit by allowing a deferred payment schedule.

(b) If service is not discontinued within three days after the stated shutoff date, unless other mutually acceptable arrangements have been made, the shutoff notice shall become void and a new notice shall be required before the service can be disconnected thereafter.

(c) In the event of a disputed account, at any time before the city shuts off service, the owner or occupant of the premises may tender the amount he claims to be due; provided, that the amount must be reasonably supported by documented evidence. The right of the city to thereafter shut off service shall not accrue until the dispute has been administratively or judicially resolved.

(d) Except in the case of danger to life or property, no disconnection shall be performed after 4:00 p.m. on weekdays, on Saturdays, Sundays, legal holidays or any day on which the city cannot reestablish service on the same or following day.

(e) Where service is provided to a master meter, or where the city has reasonable grounds to believe that service is to other than the customer of record, the city shall undertake all reasonable efforts to inform the occupants of the service address of the impending disconnection. Upon request of one or more service users, where service is to other than the subscriber of record, an additional five days shall be allowed prior to shutoff to permit the service users to arrange for continued service.

(f) Charges for disconnection and reconnection of water service, as specified in SMC 12.20.020, shall be added to the account, and shall be paid in full prior to reconnection. (Ord. 1405 § 1 (Exh. 1), 2015; Ord. 1295 § 2, 2011; Ord. 1189 § 4, 2006; Ord. 1101 § 2, 2000; Ord. 1085 § 2, 1999; Ord. 748 § 3, 1988).